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What is your privacy policy?

We will only collect, use or disclose personal information in accordance with the Act and this Privacy Policy. We reserve the right to amend this Privacy Policy at any time. In this Privacy Policy, “personal information” means information or an opinion about a person whose identity is apparent, or can be reasonably ascertained, from the information or opinion.

We only collect personal information when you knowingly provide it, and if requested we can advise:

  • What Information we collect and hold about you and why we collect such information;
  • How that information is used by us and the organisations, or types of organisations that the information would usually be disclosed to;
  • If the law requires the collection of such information;
  • The consequences, if any, of you not disclosing such information;
  • That you can access such information and how you can access such information; and
  • How you can correct such information if it is not correct.

Collection of personal information

Sleepy’s Express will only collect personal information that is relevant to our functions and activities as a retailer including sales and marketing to you and to improve and personalise your experience with us and in relation to our product. The type of personal information collected and the purposes for which that personal information will be used will depend on the circumstances. For example, Sleepy’s Express may collect personal information from you when you:

  • create a user account to make an online purchase using the Website;
  • make a purchase using the Website as a guest; or
  • request information, publications or other materials to be sent to you.
  • This personal information may include, for example, your name, address, telephone number, e-mail address, or credit card number.


This Site may use cookies to identify your computer on our server and so we can track your use of the Website. In some instances cookies may collect and store personal information about you. Such personal information will only be used in accordance with this Privacy Policy.

Use of personal information

The personal information that we collect will be used and managed as set out in this Privacy Policy.
We may use your personal information for the purposes for which it was collected, and other purposes to which you have consented, as disclosed to you when the information is collected (including by this Privacy Policy), and as otherwise authorised or required by law.
We will use and disclose your personal information for the purposes of our business as a retailer including credit checking and delivering products and for marketing. You may opt out of receiving marketing information by our opt-out or unsubscribe link. We may also disclose personal information where such disclosure is permitted by law.
We may disclose personal information to SleepMaker (Australian Comfort Group Pty Ltd). SleepMaker is the manufacturer of Just Sleep mattresses and they may use the personal information for product support and for marketing purposes. See for the SleepMaker Privacy Policy.

We may also disclose personal information to others, such as:

  • business partners and suppliers and manufacturers of products that we sell including for their own product support and direct marketing;
  • mailing houses – we do not sell your personal details but we use mailing houses for the purpose of communication with you;
  • our sales representatives, and franchisees;
  • outsourced service providers who provide us with the ability to serve you;
  • third parties who provide services to us in relation to the Website, and online shopping using the Website such as gateway providers, merchant facility providers and delivery service providers;
  • credit reporting agencies for credit rating and fraud protection services;
  • our professional advisers, such as accountants, auditors, lawyers; and
  • government regulatory authorities as required.

We will not otherwise provide your personal information to a third party without your approval unless authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.
This Site may contain links to other sites where privacy information practices may be different. You should consult the other site's privacy notice as we are not responsible for and have no control over information that is submitted to or collected by the other site.
Some recipients may be located or store information overseas and we may also store information on overseas servers. We will take reasonable steps to ensure that the overseas recipient does not breach the National Privacy Principles in relation to your personal information, and only disclose your personal information to an overseas recipient for the primary purpose for which that personal information was collected or as permitted under the National Privacy Principles and this privacy policy.

Your right to access and correct your personal information

You have a right to request access to your personal information and to request its correction. If you wish to do either of these, please contact our Privacy Officer on . You can complain if you think we have breached the Australian Privacy Principles. As an initial step you should contact our Privacy Officer (see contact details above) by submitting a written complaint. We will endeavour to respond to your complaint within a reasonable time (usually within 30 days). If you are not satisfied with our response you may then take your complaint to the Office of the Australian Information Commissioner.

Ensuring accuracy of the personal information we hold

We will reasonably attempt to ensure that the personal information we hold about you is accurate, up to date and complete. To assist us to do this please provide us with the correct information and inform us if your details have changed. This can be done by providing us with details of any changes to your information by fax or e-mail. If we deny you access or deny a request for correction we will provide you with reasons.