Help - Warranty

My product is faulty - what can I do?

If you feel your product is faulty you can contact the SleepMaker Customer Care team by clicking here https://afterpurchase.sleepmaker.com.au/hc/en-us

How do I send my mattress back?

If after talking to our Customer Care team it is deemed the product was faulty under the SleepMaker warranty conditions, SleepMaker will organise a pick-up of your mattress and a refund of your purchase price.

What is your warranty policy?

SleepMaker provides a 5 Year product warranty on the Just Sleep mattresses. To review the SleepMaker warranty information please click here: https://afterpurchase.sleepmaker.com.au/hc/en-us/articles/212535658-Warranty-information.

SleepMaker manufacture Just Sleep mattresses right here in Australia, so we know they're a good quality mattress. Because of this, we're able to offer a 5 year warranty on all Just Sleep mattresses.

Do the mattresses come with a warranty?

Yes, all our mattresses come with a 5 year warranty.

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